Delete your YourTrip account
Last updated: September 12, 2026
This page explains how to permanently delete your YourTrip account (the YourTrip app, published by OntarioStartupStudio) and the data attached to it.
How to request deletion
- Send an email to hello@yourtrip.cafrom the email address you use to sign in to YourTrip.
- Use the subject line “Delete my YourTrip account”. You do not need to give a reason.
- We reply to confirm the request within 5 business days, and complete the deletion within 30 days of that confirmation.
Sending the request from your sign-in address is how we verify the account is yours. If you signed in with Google, use that same Google address.
What is deleted
When your account is deleted, we permanently remove:
- your account and profile — email address and name;
- your saved places and services;
- your check-ins;
- your bookings and their details;
- the AI itineraries you generated and the trip preferences you entered.
Deleted data is removed from our live database immediately and purged from encrypted backups within 30 days.
What is kept, and for how long
- Payment records. If you paid for a booking, the transaction record is held by our payment processor, Stripe, and by us in summary form, for as long as tax and accounting law requires (currently up to 7 years in Canada). These records are kept for legal compliance only and are not used to identify you in the app.
- Operational logs. Routine server and security logs may contain a request identifier for up to 30 days before they rotate out.
Deleting some data without closing your account
You can remove individual items yourself at any time in the app — unsave a place, or remove a check-in — without deleting your account. To have other data removed while keeping your account, email the same address and say what you would like removed.
Contact
Questions about deletion: hello@yourtrip.ca.