Privacy Policy

Last updated: October 5, 2026

YourTrip ("we", "us") helps newcomers plan for and settle into a new city, in Canada, Australia and around the world. This policy covers our website, yourtrip.ca, and the YourTrip apps for iPhone and Android, which run the same service. It explains what we collect, why, who we share it with, and your choices.

Information we collect

Account information — your email address and password, your name if you give it, and an account id we create. If you sign in with Google or Apple, we receive the profile details they share with us: your name and email address and, from Google, your profile picture.
Your city — the city you choose, so we can show what is near it (see Location).
Your activity — the places and services you save, the trips you plan with AI, and the reviews you write.
Bookings and payments — the service you book; the date, time and number of people; where to meet (for example a flight number or the address you are staying at); any note for the host; and the amount and status of your payment. Your card details go to Stripe, not to us (see Service providers).
Partner information — if you apply to offer services: the name customers see, your contact email, your phone number (optional), city, what you can help with, the languages you speak, your introduction, profile and service photos, your availability, your services and prices, our review of your application, any promotions you buy, and records of your earnings and payouts.
Usage and device information — the pages you visit and what you do on them, how fast pages load, and the standard information any website receives, such as your IP address and browser type. When you use the AI planner, we store a keyed hash of your IP address (not the address itself) to limit how many plans one address can make.
On your device — our own cookies and browser storage keep you signed in, remember your city and settings, and hold the random visit id described under Service providers. Stripe's payment form and the Google map on place pages may set their own cookies.

We do not sell your personal information.

How we use it

To run YourTrip: your account, saved places and services, AI trip plans, bookings and payments, reviews, and partner profiles and payouts.
To send the emails the service needs: sign-in emails, booking confirmations and reminders, and notices to partners.
To keep YourTrip safe and prevent misuse, for example by limiting how many AI plans one account or internet address can make.
To see how YourTrip is used and improve it: we count visits, sign-ups, bookings and payments. Our team's reports show totals, not individual people.

Information you send through YourTrip travels encrypted (HTTPS).

Sharing with partners

Partners are the local helpers who offer services on YourTrip.

When you request a booking, the partner who offers that service can see, in their partner dashboard, your first name, the date, time and number of people, where to meet, and your note.
Once the booking is paid, the partner also gets your full name and email address, by email and in their dashboard, so they can contact you and arrange the service. They are also told if you change the time.
Every booking email we send to a partner is copied to YourTrip's team inbox, hello@yourtrip.ca.
Partners agree in our Terms to use your details only to arrange and carry out your booking.

Partner profiles are public: name, photo, introduction, languages, city, services, availability, ratings and reviews. A partner's email address and phone number never appear on their public profile; our team uses them to run the service.

Other than as this policy describes, we share personal information only when the law requires it.

Service providers

These companies run parts of YourTrip for us:

Supabase — accounts and sign-in, our database, and file storage such as partners' photos. Our database is hosted in Canada.
Vercel — hosts the website; our server code runs in the United States. Vercel Web Analytics counts visits and the events described below without cookies: it records the page, the site you came from, your browser and device type, and an approximate location (country, region and city) worked out from your IP address. Vercel Speed Insights measures how fast pages load, with your browser, device type and country.
Stripe — processes card payments. You enter your card details in Stripe's own form, which sends them straight to Stripe; we never see or store your card number. We give Stripe the amount, the service name and our reference numbers for the purchase and your account, and we keep a record of each payment.
Resend — sends our emails about bookings and partner accounts.
Google Workspace — our team's email, hello@yourtrip.ca, which receives copies of booking emails, partner applications and anything you email us.
OpenAI — writes your AI itinerary (see below).

We also keep our own anonymous statistics. Each event records what happened (for example "City chosen" with the city, or "Booking requested" with the category), the type of page, whether you are on the website or an app, and a random id for your visit that is forgotten when you close the tab or app. These events do not include your account, IP address or a cookie, and we delete them after 400 days.

Our icons load from jsDelivr, some photos load from Unsplash and other image hosts, and the map on place pages comes from Google Maps. When your browser loads them, those companies receive your IP address and browser details.

AI itinerary generation

When you plan a trip with AI, the details you enter — destination, trip length, travel months, who you are travelling with and how many people, interests, budget, pace, dietary needs and any note — are sent to OpenAI, a company based in the United States, to write your itinerary. We ask for your consent in the app before sending them, and we never send OpenAI your name, email address, account or IP address. OpenAI's API policies say it does not use these details to train its models, and that it may keep them for up to 30 days to monitor for abuse.

We keep your trip details and the itinerary. A plan you make while signed in is private to your account. A plan you make without signing in is not linked to an account, and anyone who has its link can open it. You can use the rest of YourTrip without the AI planner.

Location

The city you choose is kept on your device and, when you are signed in, saved to your profile so it follows you to other devices. We save the city, not your position.
Using your current location to find your city asks your device for permission first. Your position is rounded to about 1 km on your device before it is sent to us, used only to find the nearest city, and not saved to your account or our database.
City search: what you type is sent to us to find matching cities and is not saved to your account or our database.
Analytics: Vercel Web Analytics estimates your country, region and city from your IP address (see Service providers).

YourTrip never tracks your location in the background.

Reviews

You can review places, and services you have booked and paid for. Reviews are public: anyone can see your rating, what you wrote and your first name. To have a review removed, email us.

Retention & your rights

We keep your information while your account is open, unless you ask us to delete it. Our anonymous usage statistics are deleted after 400 days.
You can remove saved places and services yourself at any time.
You can ask to see, correct or delete your personal information by emailing hello@yourtrip.ca.
To delete your account, follow the steps on Delete your account or email us. Our team handles each request by hand; deletion is not automatic, and we may ask you to confirm that the account is yours. You can also ask us to delete some of your data and keep your account.
When an account is deleted, we may keep records we need for accounting, tax or partner payouts, such as records of payments. Stripe keeps its own payment records.

Depending on where you live (for example, Canada or Australia), privacy law may also give you other rights, including the right to complain to a privacy regulator.

Children

YourTrip is meant for adults and is not directed to children. We do not knowingly collect personal information from children. If you think a child has given us personal information, email us so we can delete it.

International transfers

Your information may be stored and processed outside the country where you live. Our database is hosted in Canada, our server code runs in the United States, and Stripe, OpenAI and our other providers may process data in the United States and other countries. Privacy laws there may differ from the laws where you live.

Changes

We may update this policy. When we do, we change the "Last updated" date at the top of this page.

Contact

Questions or requests about your privacy: hello@yourtrip.ca.